Business days are Monday-Friday. Holidays and weekends are not included in shipping days. Shipping timelines are estimates and not guaranteed. If you would like to know your ETA please reach out to firstname.lastname@example.org with your order number.
All orders are processed within 8 – 12 weeks. Orders are not shipped on weekends. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Returns, Cancellations, and refunds (Products)
We reserved the right to refuse any returns. If you entered the wrong shipping address, we will send you an invoice for the new shipping cost. If you return the product once we agreed to accept it, we won’t refund any shipping cost.
Right of cancellation: If you choose to cancel your order, you may do so within the 1st week of when you placed the order.
To cancel your order, you must inform us of your decision by sending us an email to email@example.com with your order number.
Digital products are not eligible for refunds.
Tuition and Fees Refund Policy
Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially canceled prior to the start of classes. If a student does cancel prior to the start of training/classes, 100% of tuition and fees will be refunded.
Withdrawal or cancellation occurs on the calendar day that the withdrawal is requested. You need to send us an email to firstname.lastname@example.org if you want to request a cancellation. House of Zion provides a pro-rated refund for students withdrawing. See the info below:
Before Classes Begin 100%
Withdraw during 1st week – 75%
Withdraw during 2nd week – 50%
Withdraw during 3rd week – 25%
Withdraw during 4th week – 0%
This will depend on the type of training/classes you signed up for. We reserved the right to change our rates, every request will be treated as a case.
Withdrawing after classes start will require a cancellation fee of $30, which will be deducted from the refund.
Online courses (1 Day Course)
Before Class Begin – 100%
Withdraw on the same day if the course – 50%
After class – 0%
For more information please send us an email at email@example.com